FAQ

Welcome to VitaDeluxe's FAQ page, where we aim to provide you with clear answers to common queries. If you have any further questions or require more detailed information, please don't hesitate to reach out to our dedicated customer support team.

1. How can I place an order?

• Placing an order is simple. Just browse our website, select the products you'd like to purchase, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information, and your order will be on its way.

2. What payment methods do you accept?

• Right now we accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), and other secure online payment options will be added in 2024.

3. Do you ship internationally?

• Yes, we offer international shipping to select countries. During the checkout process, you can enter your location to see if we deliver to your country.

4. How long will it take to receive my order?

• Shipping times may vary depending on your location and the shipping method selected. We aim to process and dispatch orders as quickly as possible. You can track the progress of your shipment using the provided tracking information.

5. What is your return policy?

• We want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your order, please review our return policy on our website for detailed information on how to initiate a return or exchange.

6. Are your products cruelty-free and environmentally friendly?

• We prioritize sustainability and ethical practices. Many of our products are cruelty-free and made with environmentally conscious ingredients and materials. Check the product descriptions for specific details.

7. Can I cancel or change my order after it's been placed?

• Once an order is placed and confirmed, it may not be possible to make changes or cancel it. Please contact our customer support team immediately if you need assistance.

8. Are your products safe for sensitive skin?

• We offer a range of products suitable for various skin types. For specific concerns related to sensitive skin or allergies, we recommend reviewing the product ingredients and conducting a patch test before regular use.

9. Do you offer gift wrapping or personalized messages?

• Yes, we offer gift wrapping options, and you can include a personalized message with your order during the checkout process. Make your gift extra special with our thoughtful packaging.

10. How can I stay updated on promotions and new arrivals?

• To stay informed about our latest promotions, new arrivals, and exclusive offers, consider subscribing to our newsletter. You can also follow us on social media for updates.

We hope this FAQ page has addressed your questions. If you need further assistance or have any other inquiries, please feel free to contact our customer support team, and we'll be delighted to assist you. Thank you for choosing VitaDeluxe!