Return Policy

At VitaDeluxe, we aim to provide you with the best shopping experience, and we understand that sometimes returns are necessary. Our return policy is designed to make the process as simple and convenient as possible. Please read the following guidelines carefully:

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Certain products, such as personal care items, may not be eligible for return due to hygiene and safety reasons.

2. Initiating a Return:

• To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us through VitaDeluxe@protonmail.com. Please provide your order number and a detailed reason for the return.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is a result of our error or a defective product. We recommend using a trackable shipping method to ensure your return is received.

4. Refunds:

• Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Refunds may take several business days to appear in your account, depending on your payment provider.

5. Exchanges:

• If you wish to exchange an item for a different size or product, please contact our customer support team. We will provide instructions on how to proceed with the exchange. Exchanges are subject to product availability.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs incurred.

7. Non-Returnable Items:

• Certain items, such as gift cards and downloadable software, are non-returnable.

8. International Returns:

• For international returns, please contact our customer support team for specific instructions. Additional fees, including customs duties and taxes, may apply.

9. Gift Returns:

• If you received an item as a gift and would like to return it, please contact our customer support team. We can assist you in processing the return and providing a gift card or exchange.

10. Policy Updates:

• Our return policy is subject to change without notice. Please review this page periodically for any updates.

We value your satisfaction, and our team is committed to assisting you with your return needs. If you have any questions or require further assistance, please do not hesitate to contact us. Thank you for choosing VitaDeluxe for your shopping experience.